Privacy Policy

Help Debt Plus [Wales] Limited

  • Is a private limited company registered in England whose registered address is :-
  • Ty Glyn, 1 Brecon Court, William Brown Close, Llantarnam Park, Cwmbran, NP44 3AB
  • Our registered company number is 06313661
  • Help Debt Plus (Wales) Limited are authorised and regulated by the Financial Conduct Authority

This privacy policy, together with our terms of business for the relevant products or services we are providing to you, sets out the basis on which any personal information we hold about you will be processed by us.

For the purposes of data protection laws applicable in the UK, Help Debt Plus [Wales] Limited is a data controller.

We understand that privacy is very important to you, and we are committed to protecting and respecting your privacy. We will process any personal data we may hold about you in full compliance with data protection laws applicable in the UK at all times.

Personal Data

Your personal information

Personal information means any information that we hold, or are likely to hold, relating to an identified or identifiable living individual. In practice, this means personal information we hold about our clients.

This website allows you to submit your personal information in order that we may contact you by telephone , text or e-mail and confirm who we are speaking with. That information will be stored by us if you choose to use any of our products or services. In the course of providing our products and services to you we may need to obtain further information from you about your personal finances and financial history. We may need to obtain your consent to capture and share this information and will do so as and when required, dependent upon the product or service you require.

You must inform us of any changes to your personal information so that we can keep it up to date. Should you notify us of such changes, we will notify any of the third parties detailed in our terms of business (if we have disclosed your personal information to them) of these changes, to ensure your records are rectified and remain accurate.

Where we store your personal information

Data that we collect about you will be held by us and/or only shared with our suppliers following your specific consent and knowledge. Your data will not be shared for marketing purposes. Your personal information will only be stored within the European Economic Area.

Changes to our Privacy Policy

We may change this Privacy Policy from time to time. You should check this Privacy Policy frequently to ensure you are aware of the most recent version that will apply.

Your rights

This section explains the rights you have under data protection laws with respect to how your personal information is held and used by us. If you wish to request to exercise any of these rights, you can contact us using the details set out in section 6 of this Privacy Policy. We will grant your request only to the extent that it follows from our assessment of your request that we are allowed and required to do so under data protection laws.

You have the right to withdraw your consent to us processing your sensitive personal information at any time. This will not affect the lawfulness of any processing of your sensitive personal information that we carried out before your withdrawal. If you choose to withdraw your consent to us processing your sensitive personal information, we may not be able to provide you with certain products and services.

You have the right to access the information we hold about you, free of charge.

You have the right to ask us (and third parties to whom we transfer your personal data) to rectify your personal information if it becomes inaccurate. In order for us to do so, you must inform us of any changes to your personal information so that we can keep it up to date.

You have the right to ask us to erase your personal information if:

  • you withdraw your consent to our processing of your personal data; or
  • your personal data have been processed unlawfully by us; or
  • your personal data are no longer necessary for the purposes for which it was collected by us; or
  • you object to us processing your personal information on grounds relating to your personal situation.

We do not have to comply with a request to erase your personal information if we need to use that personal information for our overriding legitimate business interests or as may otherwise be required by law. We may not be able to provide our products or services to you if you ask us to erase your personal information

You have the right to restrict our processing of your personal data if:

  • you contest the accuracy of the personal data held by us (for a period enabling us to verify the accuracy of the data);
  • our processing activities are unlawful; or
  • we no longer need your personal data but you would like us to retain it to ensure its continued availability to you in connection with any legal claims; or
  • you object to us processing your personal information on grounds relating to your personal situation and it is still to be confirmed whether our legitimate grounds override your right to object.

In each case listed above, we will only process your personal data with your consent or as otherwise permitted by law.

You have certain rights to obtain and reuse your personal information for your own purposes across different organisations (for example, if you wish to move to a new financial services provider, this enables you to move, copy or transfer your personal information easily between our IT systems and theirs). This applies only to your personal information that we are processing with your consent or as required for the purposes of fulfilling a contract with you, and which is being processed by automated means.  In these circumstances, you have the right to obtain your personal information from us in a usable format and for that personal information to be transmitted to another company, where this is feasible.

If you believe our processing of your personal information does not comply with data protection law, you can make a complaint to the Information Commissioner’s Office (ICO) using the following details:

Information Commissioner’s Office

Wycliffe House

Water Lane


Cheshire. SK9 5AF

Tel: 0303 123 1113

Governing law and jurisdiction

This Privacy Policy and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed and construed in accordance with English law and the courts of England will have exclusive jurisdiction over any claim arising from, or related to, this Privacy Policy.


If you have any questions, would like to talk to someone about this Privacy Policy, make a request with respect to your personal information or make a complaint about how we’ve handled your information, please contact us at Ty Glyn, 1 Brecon Court, William Brown Close, Llantarnam Park, Cwmbran, NP44 3AB

Cookies used on our websites

Our websites use cookies to improve your experience while visiting the sites. Where applicable our websites use a cookie control system allowing you on your first visit to the website to accept or decline the use of cookies on your computer or device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user’s device.

Cookies are small files saved to your computer’s hard drive that track, save and store information about your interactions and usage of the website. This allows the website, through its server, to provide you with a tailored experience within the site. You are advised that if you wish to deny the use and saving of cookies from this website on to your computer’s hard drive you should take necessary steps within your web browsers security settings to block all cookies from our websites and their external serving vendors.

This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computer’s hard drive in order to track and monitor how you use the website, but will not store, save or collect personal information. You can read Google’s privacy policy here for further information:

Other cookies may be stored to your computer’s hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.

Social Media Platforms

Communication, engagement and actions taken through external social media platforms that our websites participate on, are custom to the privacy policies held within each social media platform respectively.

Users are advised to use social media platforms wisely and communicate/engage upon them with due care and caution in regard to their own privacy and personal details. Our websites will never ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

Our websites use social sharing buttons which help share web content directly from web pages to the social media platforms, facebook and twitter. You should be aware that these sites are likely to be collecting information about what you are doing all around the internet, including on our websites. You are advised before using such social sharing buttons that you do so at your own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account. In some cases, these sites will register that you are visiting either of our websites and the specific pages you are on, even if you don’t click on the buttons but are logged into their services, like facebook or google. You should check their respective privacy policies to find out what they do with your information and to find out how to opt out or delete such information.

Quick assistance form

Complete the form below for quick assistance from the Help Debt Plus Team.

the Money Advice Service

Working alongside Money Advice Service providing positive customer solutions

Vulnerability Registration Service

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