Complaints Procedure

Complaints Procedure

We have a complaints procedure that is available on request. If you wish to register a complaint, please contact us:

In writing

The Compliance Officer, Help Debt Plus (Wales) Limited, 85 Romily Crescent, Cardiff, CF11 9NQ

By phone

02920 218 350

By e-mail

Please be assured we treat complaints seriously. A summary of our internal complaints handling procedures for the reasonable and prompt handling of complaints is available on request.

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service at or by contacting them on 0800 023 4567.

the Money Advice Service

Working alongside Money Advice Service providing positive customer solutions

Vulnerability Registration Service

Affiliated Partner