We have a complaints procedure that is available on request. If you wish to register a complaint, please contact us:
The Compliance Officer, Help Debt Plus (Wales) Limited, 85 Romily Crescent, Cardiff, CF11 9NQ
02920 218 350
Please be assured we treat complaints seriously. A summary of our internal complaints handling procedures for the reasonable and prompt handling of complaints is available on request.
If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service at www.financial-ombudsman.org.uk or by contacting them on 0800 023 4567.